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Privacy Policy

Full Privacy Policy (POPIA & GDPR Compliant)

Privacy Policy

Last updated: 2026/01/19

This Privacy Policy explains how EnglishAdvantagePlus collects, uses, stores, and protects personal information in compliance with:

  • POPIA (Act 4 of 2013 – South Africa)

  • GDPR (EU Regulation 2016/679 and UK GDPR)

1. Responsible Party / Data Controller

For the purposes of POPIA and GDPR, we act as the Responsible Party / Data Controller.

Business Name: EnglishAdvantagePlus
Email: gary@englishadvantageplus.com

Country of operation: South Africa
Services offered internationally: Yes (including UK/EU clients)

2. Personal Information We Collect

We may collect and process the following personal data:

  • Full name

  • Email address

  • Telephone number

  • Course enquiries and correspondence

  • Booking and lesson details

  • Payment-related data (processed securely via third-party providers; we do not store card details)

  • Technical data (IP address, browser type, cookies, analytics)

3. Lawful Basis for Processing (GDPR & POPIA)

We process personal data only where there is a lawful basis, including:

  • Consent (e.g. enquiry forms, mailing lists)

  • Contractual necessity (lesson delivery, bookings, payments)

  • Legitimate interest (service improvement, communication)

  • Legal obligation (record-keeping, tax, regulatory compliance)

4. Purpose of Processing

Your personal information is used to:

  • Respond to enquiries and provide ESL / IELTS services

  • Manage lessons, bookings, and payments

  • Communicate service updates and learning materials

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

We do not process personal data for purposes unrelated to the above without obtaining further consent.

5. Data Sharing and Third Parties

We do not sell or trade personal information.

Data may be shared only with:

  • Payment processors

  • Booking or scheduling platforms

  • Communication tools (email, video conferencing)

  • Legal or regulatory authorities where required by law

All third parties are contractually required to comply with POPIA and/or GDPR data protection standards.

6. International Data Transfers

Where personal data is transferred outside South Africa or the UK/EU, we ensure that:

  • Adequate data protection safeguards are in place

  • Transfers comply with GDPR cross-border transfer requirements

  • Third-party providers meet recognised international data protection standards

7. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss or destruction

  • Unlawful processing

Access to personal data is limited to authorised persons only.

8. Data Retention

Personal information is retained:

  • Only for as long as necessary to fulfil the stated purposes

  • As required by law or contractual obligations

Once no longer required, data is securely deleted or anonymised.

9. Cookies and Analytics

This website may use cookies and analytics tools to improve performance and user experience.

You may:

  • Disable cookies via your browser settings

  • Request information about cookies used on this website

10. Your Rights (POPIA & GDPR)

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent at any time

  • Object to processing for direct marketing

  • Request data portability (GDPR)

  • Lodge a complaint with a relevant supervisory authority

South Africa: Information Regulator
UK/EU: ICO or local Data Protection Authority

11. Changes to This Policy

We reserve the right to update this Privacy Policy. Updates will be published on this page with a revised “Last updated” date.

12. Contact Information

For any questions, requests, or complaints relating to this Privacy Policy or your personal data, please contact:

Email: gary@englishadvantageplus.com
Business Name: EnglishAdvantagePlus
Location: South Africa

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